I came across an interesting post today on David Lee King’s blog discussing the use of LibraryH3lp in the Topeka and Shawnee County Public Library website. LibraryH3lp is a chat and instant messaging platform that supports multiple users and message cues. It can also be integrated directly into the library website and/or catalog (as they did at the Topeka library), allowing access from any point where a library user may wish to ask a question. While Meebo widgets have become ubiquitous on library websites, this option appears to be more versatile, allowing live links to be sent to users and conversations to be sent or shared between multiple librarians. There is an excellent overview of the LibraryH3lp service from the Code{4}lib journal.